Customer Success Associate

New York, United States · Customer Success

Description

About Student Beans

Student Beans is the world's leading student loyalty network. We produce our award-winning technology for the biggest retailers on the planet, connecting them with the youth market and driving hundreds of millions of pounds of student sales every year. Student Beans can verify 163 million students in 52 countries and is used by over 500 of the world's most famous brands - Google, TopShop, Apple, GymShark, Starbucks ... to name a few! As winner of Digital Business of the Year, we consistently innovate to offer new solutions that drive ROI for our clients, satisfy our consumers and create an empowering workplace for our employees.

Last year Student Beans doubled in size. We grew all of our UK locations, including London, Birmingham and Manchester, and opened our brand new office in New York! Over the next few years, we will be growing from 70 to 370 staff and establishing new offices in Australia, Europe, USA and Asia.

We believe our business is only as good as our people who help build it, and our culture is defined by them. As we embark on our most exciting journey yet, Student Beans is looking for fantastic people who want to be part of something amazing.

About the Role

As we continue to conquer the US market and engage with more of the biggest brands on the planet (our client list already includes the likes of Google, PacSun, Uber, Apple and Gymshark!), we are looking for a Customer Success Associate to join us.

This is an incredible opportunity to join our brand new New York office at its infancy and be one of our first US Customer Success Associates. You will be the face of Student Beans, providing an outstanding service to the world’s most famous brands. Both over the phone and face-to-face, you will build fantastic relationships with our clients, acting as their key point of contact for all of their needs. In addition, the Customer Success Associate will have a commercial mind so to grow existing accounts and identify further business opportunities.

Responsibilities

Requirements

Benefits

What Student Beans Can Offer You

We are continuing to build a business that we are passionate about and incredibly proud of. Student Beans believes that having a fun and unique culture is at the heart of our success, and recognising the amazing achievements of our employees is our Number One priority! Here are just a few things that make Student Beans a great place to work:

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