Customer Success Associate
About Student Beans
Student Beans is the world's leading student loyalty network. We produce our award-winning technology for the biggest retailers on the planet, connecting them with the youth market and driving hundreds of millions of pounds of student sales every year. Student Beans can verify 163 million students in 52 countries and is used by over 500 of the world's most famous brands - Google, TopShop, Apple, GymShark, Starbucks ... to name a few! As winner of Digital Business of the Year, we consistently innovate to offer new solutions that drive ROI for our clients, satisfy our consumers and create an empowering workplace for our employees.
Last year Student Beans doubled in size. We grew all of our UK locations, including London, Birmingham and Manchester, and opened our brand new office in New York! Over the next few years, we will be growing from 70 to 370 staff and establishing new offices in Australia, Europe, USA and Asia.
We believe our business is only as good as our people who help build it, and our culture is defined by them. As we embark on our most exciting journey yet, Student Beans is looking for fantastic people who want to be part of something amazing.
About the Role
As we continue to conquer the US market and engage with more of the biggest brands on the planet (our client list already includes the likes of Google, PacSun, Uber, Apple and Gymshark!), we are looking for a Customer Success Associate to join us.
This is an incredible opportunity to join our brand new New York office at its infancy and be one of our first US Customer Success Associates. You will be the face of Student Beans, providing an outstanding service to the world’s most famous brands. Both over the phone and face-to-face, you will build fantastic relationships with our clients, acting as their key point of contact for all of their needs. In addition, the Customer Success Associate will have a commercial mind so to grow existing accounts and identify further business opportunities.
- Provide outstanding client management and support to the world's biggest brands, both over the phone and face-to-face.
- Coordinate with internal product teams.
- Understand clients' needs and manage expectations.
- Report on and optimise performance.
- Find growth opportunities for clients’ activity e.g. such as account expansion, renewals or strategic media campaign initiatives.
- Be the main point of contact and the face of Student Beans for your clients.
- Liaise with retailers and publishers to achieve the best working partnership.
- 1+ years experience in customer success / client management.
- Excellent communication skills with the ability to form great relationships over the phone and face-to-face.
- Competent working within a fast-paced and target-driven environment.
- Passion and ambition.
- Dedication to providing only the best service to your customers.
What Student Beans Can Offer You
We are continuing to build a business that we are passionate about and incredibly proud of. Student Beans believes that having a fun and unique culture is at the heart of our success, and recognising the amazing achievements of our employees is our Number One priority! Here are just a few things that make Student Beans a great place to work:
- Competitive basic salary
- Generous commission and bonus scheme!
- Excellent benefits and compensation packages.
- Extraordinary training programme.
- Flexible working hours
- Career Development Programme - including career opportunities within management and at our international offices.
- Famous Christmas and Summer parties, regular socials and adventurous activities.
- Significant discounts on major retail brands.